Cold, misty, and pretty miserable outside this morning. Great day to stay in.
The Saints took one on the chin Monday night in Seattle. No time for tears, the Carolina Panthers are in town for a big game in the SuperDome. First place in the division is on the line. I think the Saints bounce back.
Decided I wanted to read The Hunger Games Trilogy before the next movie in the franchise came out. The first two movies are terrific. Got the books Monday afternoon on my old Kindle (Was $12.99 then, $14.99 today - Guessing it goes up on weekends when people are more likely to order). Started reading Monday night and powered through the first two books, The Hunger Games and Catching Fire, pretty quickly for me on a work week. Started the third one, Mockingjay, this morning but had to put it down to do other things. Excellent stories. The movies are great adaptations of the books and I think I'd be saying that today even if I hadn't seen the movies first.
The SEC almost lost out on a title shot this season. They got it back last night courtesy of Michigan State, who upset undefeated Ohio State. The BCS title game will be Florida State v Auburn. It was reminiscent of the way they always got boxed out of national championships. Undefeated teams were always ranked higher and it's nearly impossible to go through the SEC schedule undefeated. The NCAA needs a true playoff system. No assumptions, no rankings, no voters, no computers, no arguments, no seedings. Take every conference champion, put them in a bracket at random, and let them play. All others can go off and play bowl games.
Today's QOTD is from a conversation I just had with a credit card customer service representative. I have a Rewards credit card from work. Most of my work colleagues do. There are goals and contests and achievements we reach during the course of the year and this is how they recognize us. It's not big money but it adds up over time. I gave it to Patsy to buy presents. She bought some stuff but used the wrong billing address. The transactions were declined but the credit card company is still withholding the funds. We didn't actually know what the billing address on this card was. We found out and got one of the transactions to go through. We simply want the funds restored on the transactions that were declined so she can continue. The customer service rep told me that it normally takes 7-10 days for the hold to be removed. When I asked if they could confirm that it was in process, the QOTD is the response I got.
5 song iTunes shuffle from the CrabAppleLane Five Star Playlist:
- 49 Bye-Byes / America's Children - Crosby, Stills, Nash & Young - 4 Way Street
- Don't Get Yourself In Trouble - Bachman-Turner Overdrive - The Anthology
- Hair Of The Dog - Nazareth - Hair Of The Dog
- Heartbeats - José González - Veneer
- Moving In Stereo - The Cars - The Cars
Quote of the Day
We don't have any records. We're customer service.
Credit Card Customer Service
Blog of the day is here.
Quote from said blog: "It was Mark Twain who said, "Action speaks louder than words but not nearly as often." This has become my favorite saying, both with regards to customer experience and to life in general."