Trans Siberian Orchestra Tickets - November 10, 2007
What you see above is a set of useless tickets to the Trans Siberian Orchestra concert last night in New Orleans. I purchased the tickets through TSO's own website on September 11, 2007 and received an email confirmation from Live Nation, which I suppose is a ticket broker service of sorts. An excerpt is quoted below:
You have been charged for the following:
Serial # Section Row Seat Price Conv. Fee Date Performance
1667064211 110 14 10 $39.00 $10.45 November 10, 2007 TSO
1667064313 110 14 9 $39.00 $10.45 November 10, 2007 TSO
1667064428 110 14 8 $39.00 $10.45 November 10, 2007 TSO
1667064536 110 14 7 $39.00 $10.45 November 10, 2007 TSO
1667064678 110 14 6 $39.00 $10.45 November 10, 2007 TSO
1667064705 110 14 5 $39.00 $10.45 November 10, 2007 TSO
Delivery Fee: $0.00
Order Fee: $5.00
Total Ticket Price: $301.70
You might notice the $10.45 "Convenience Fee" per ticket and the $5.00 "Order Fee". I find it excessive but having tickets in hand before you go to an event is convenient. Also, I understand the need and desire for advance sales and a need for everyone to turn a profit. Tours like this one are expensive and I wish them well on making money in the process. The tickets were mailed to us on November 1, 2007, a full seven weeks after I'd ordered them. That email is excerpted below:
Please allow 7 days for delivery. If tickets have not arrived by mail on November 8th, please call us on Friday, November 9th between 10am-5pm Eastern so we can set you up with Will Call replacements.
We will not be open on Saturday, November 10th, so make sure you can reach us on Friday, November 9th @ 1-800-431-XXXX between the hours of 10am & 5pm Eastern.
November 8 came and went and we had no tickets. As instructed, I called the number on November 9 (The one and only day I get to rectify their problem) and was told by a very nice lady to allow 10 days for delivery. I asked her to look at the date of the event.
Me: "If you are telling people to allow 10 days for delivery, why would you mail out only 9 days before the event?"
Me: "I am charged a $10.45 convenience fee per ticket. If I have to stand in a will call line, I don't consider that convenient, do you?"
Me: "OK, what do I have to do?"
She gives me instructions and, thankfully, I had saved the original email confirmation on my work computer because it had a piece of information necessary to set up Will Call.
Me: "If the tickets arrive today or tomorrow, can I use them instead of going to will call?"
Her: "If they arrive today and you can call us before 5PM Eastern, we won't invalidate them."
That was impossible for me to do and they didn't arrive anyway. They arrived yesterday, the day of the concert. Surprisingly, I walked right into will call. I walked to the arena's will call line and was told I had to go to the Ticketmaster will call line at the other end. I went to the Ticketmaster will call line and was told I had to go to the Live Nation will call line at the next set of open windows. There was no one in line and it worked out fine.
People talk about the RIAA and how they just leech off of the artists and rip off the fans. They do and the sooner they become extinct, the better. Ticketmaster, Live Nation, and the rest of their ticket-brokering ilk can go to the extinction bin, too. More on the concert, a regular Sunday post, and the usual QOTD and BOTD later. I just had to get that out of my system.